FAQ

Frequently Asked Questions

If your questions are not sufficiently answered, please contact us through the contact page or at contact@krystellbarraza.com

Payments

What methods of payment do you accept?
You can choose to pay with a debit or credit card, including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. Prepaid and gift cards from any of the above providers are also accepted. 

Shipping

How much is shipping?
We provide complimentary shipping with tracking and insurance for domestic US orders.

International orders are shipped via UPS or FedEx, and shipping costs will be calculated at checkout. Please note that the buyer is responsible for any additional fees and taxes charged by customs in your country, as well as ensuring that imported products comply with local laws. For more details on those costs and procedures, please contact your local customs authority.

How long will my order take to arrive?
Pieces stocked in our e-shop are available for immeadiate delivery and are shipped within 2 business days. US orders should generally take 3-5 business days to arrive. International orders typically take 2-3 weeks depending upon final destination and customs processing.

Returns and Exchanges

What is your return/exchange policy?
If you are not satisfied with your order for any reason, you may return the products within 10 days of receiving your order. Please send a query to contact@krystellbarraza.com with your order number and your reason for return. Upon approval, we will forward you an email with detailed return instructions and a pre-paid shipping label. If you elect to use our courier, the service costs will be deducted from the product refund.

Products must be returned in their original packaging and in the same condition as they were received, complete with all unused components, including any catalogs, labels and tags still attached to the product. Returned items will be inspected upon their arrival. We will charge you with any depreciation, reimbursing you only the residual value of the product if it was used.

Please note that sale items are non-returnable. For hygienic reasons we cannot accept returns for lingerie, swimwear, and hosiery.  

Bespoke Orders

What is a bespoke order?
We offer bespoke services for private clients to develop unique pieces for weddings, red carpets, and other special events. Bespoke pieces are custom made to fit the measurements that a client provides. Due to the one-of-a-kind nature of these pieces, they cannot be exchanged or returned. However, additional fit adjustments can be made to these pieces over time. Approximate wait periods for completion of these pieces are based upon the silhouette and style selected. Pricing for bespoke projects is also dependent on the style and embroidery involved.

Per special request, bespoke pieces can be rushed or expedited for a rush surcharge. Please provide the window of time in which you need your order to be completed and shipped in order to receive a quote. Quotes for rush orders are based upon shipping and handling charges of expedited materials in order to complete the piece in the window of time that the client requested. Please note that a minimum of 5 weeks is required for embroidered pieces.

A deposit of 100% is required upon the receipt of bespoke orders.

Are the garments shown on your website from previous collections available for purchase?
Yes! If you are interested in a bespoke version of a particular garment, please contact us at contact@krystellbarraza.com

 

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