FAQ

Frequently Asked Questions

If your questions are not sufficiently answered, please contact me through the contact page or at contact@krystellbarraza.com

Payments

What methods of payment do you accept?
You can choose to pay with a debit or credit card, including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. Prepaid and gift cards from any of the above providers are also accepted. 

How does payment for Regular Orders and Custom Orders work?
Clients are required to pay for their purchase in full at the time the client places their order. 

Shipping

How long will my order take to arrive?
US orders should generally take 5-10 business days. International orders typically take 3-5 weeks depending on final destination and customs processing.

Returns and Exchanges

What is your return/exchange policy?
Please note that each item is handmade to order and takes time to be constructed just for our clients. If for some reason you are unhappy with your purchase, please send us an email with your concerns and we will do our best to help. We do not generally offer refunds or exchanges, but we are usually happy to make fit adjustments for our clients.  

Custom Orders

What is a custom order?
Custom Order pieces are custom garments made to fit the measurements that a client provides. Due to the one-of-a-kind nature of these pieces, they cannot be exchanged or returned. However, additional fit adjustments can be made to these pieces over time at the owner's expense. Please inquire for approximate wait periods for completion of these pieces.

Per special request, Custom Orders can be rushed or expedited at the client's expense. Please ask for a quote via e-mail and provide the window of time in which you need your order to be completed and shipped. Quotes are based from shipping and handling charges of expedited materials in order to complete the piece in the window of time that the client requested. 

How long will it take for my order to arrive?
Please refer to the item's description box in the Shop section for an estimate on production and delivery times. 

Are the garments shown on your website from previous collections available for purchase?
Yes! If you are interested in a custom version of a particular garment, please contact me at contact@krystellbarraza.com

 

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