Return Policy

If you are not satisfied with your order for any reason, you may return the products within 10 days of receiving your order. Please send a query to contact@krystellbarraza.com with your order number and your reason for return. Upon approval, we will forward you an email with detailed return instructions and a pre-paid shipping label. If you elect to use our courier, the service costs will be deducted from the product refund.

Products must be returned in their original packaging and in the same condition as they were received, complete with all unused components, including any catalogs, labels and tags still attached to the product. Returned items will be inspected upon their arrival. We will charge you with any depreciation, reimbursing you only the residual value of the product if it was used.

For hygienic reasons we cannot accept returns for lingerie, swimwear, hosiery, and face masks.