Frequently Asked Questions

If your questions are not sufficiently answered, please reach out to us at contact@krystellbarraza.com

Payments

What methods of payment do you accept?
You can choose to pay with a debit or credit card, including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. Prepaid and gift cards from any of the above providers are also accepted. 

Shipping

How much is shipping?
Domestic Flat Rate: $7.90
International: $20

Please note that the buyer is responsible for any additional fees and taxes charged by customs in your country, as well as ensuring that imported products comply with local laws. For more details on those costs and procedures, please contact your local customs authority.

How long will my order take to arrive?
Pieces stocked in our e-shop are available for immediate delivery and are shipped within 2 business days. US orders should generally take 3-5 business days to arrive. International orders typically take 2-3 weeks depending upon final destination and customs processing.

Returns and Exchanges

What is your return/exchange policy?
If you are not satisfied with your order for any reason, you may return the products within 10 days of receiving your order. Please send a query to contact@krystellbarraza.com with your order number and your reason for return. Upon approval, we will forward you an email with detailed return instructions and a pre-paid shipping label. If you elect to use our courier, the service costs will be deducted from the product refund.

Products must be returned in their original packaging and in the same condition as they were received, complete with all unused components, including any catalogs, labels and tags still attached to the product. Returned items will be inspected upon their arrival. We will charge you with any depreciation, reimbursing you only the residual value of the product if it was used.

For hygienic reasons we cannot accept returns for lingerie, swimwear, hosiery and face masks.  

Wholesale

I would like to become a stockist— where can I get a linesheet?
Please send an email to contact@krystellbarraza.com if you would like to receive our latest linesheets. Please note that we do not partner with stockists who sell through third-party platforms such as Etsy, Amazon, or Ebay.

What are your minimum order quantities per style/color?
At this time we have no minimum order quantity for our stockists.

What are your terms for wholesale orders?
Orders must be paid for in full when order is placed.
A detailed overview of our terms can be viewed here.

What payment methods can I use when placing a wholesale order?
Credit cards are accepted through our online wholesale portal. We also accept checks made out to Krystell Barraza LLC and bank transfers.

Custom Orders

What is a custom order?
We offer custom services for clients to develop unique pieces for weddings and other special events. Bespoke pieces are custom made to fit the measurements that a client provides. Due to the one-of-a-kind nature of these pieces, they cannot be exchanged or returned. However, additional fit adjustments can be made to these pieces over time. Approximate wait periods for completion of these pieces are based upon the silhouette and style selected. Pricing for custom projects is also dependent on the style and embroidery involved.

Per special request, custom pieces can be expedited for a rush surcharge. Please provide the window of time in which you need your order to be completed and shipped in order to receive a quote. Quotes for rush orders are based upon shipping and handling charges of expedited materials in order to complete the piece in the window of time that the client requested. Please note that a minimum of 5 weeks is required for embroidered pieces.

A deposit of 100% is required upon the receipt of custom orders.

Are the garments shown on your website from previous collections available for purchase?
Yes! If you are interested in a custom version of a particular garment, please contact us at contact@krystellbarraza.com.